At Reallei, we are committed to ensuring your complete satisfaction with our premium health products. Below is our updated return and exchange policy designed to provide clarity and flexibility for our valued customers and independent distributors.

1. Return Eligibility

  • Cooling-Off Period: Customers and distributors may return products within 7 calendar days of purchase if the product is unopened, unused, and in its original packaging.
  • Damaged/Defective Products: If you receive a damaged or defective product, contact us immediately. We will arrange a replacement or full refund, including return shipping costs .
  • Exceptions: The following items are not eligible for return or exchange:
    • Products that have been opened, used, or tampered with.
    • Customized or promotional items (e.g., bundles, limited-edition products).
    • Products purchased from unauthorized third-party sellers.
    • Items past their expiration date or stored improperly.

2. Return Process

  1. Contact Customer Support: Submit a return request via email ([email protected]), providing your order number, reason for return, and photos of damaged items (if applicable).
  2. Return Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship Products: Package the items securely in their original packaging and ship them to our designated warehouse. Include the RMA number and proof of purchase.
    • Shipping Responsibility: Customers are responsible for return shipping costs unless the return is due to a company error.

3. Refund & Exchange Options

  • Refunds: Approved refunds will be processed within 21 days of receiving the returned items, credited to your original payment method or as store credit (your choice).
  • Exchanges: If you wish to exchange a product, specify your request during the return process. Exchanges are subject to product availability.
  • Distributor Returns: Independent distributors must follow the same process but may have additional considerations (e.g., BV adjustments).

4. Customer Responsibilities

  • Ensure products are returned in resalable condition (unopened, undamaged, with intact seals and labels).
  • Retain proof of purchase (e.g., invoice, order confirmation) for all returns.
  • Notify us immediately of any issues with your order to avoid delays.

5. Policy Updates

We reserve the right to modify this policy. Any changes will be posted on our website. For questions, contact our Customer Service team at ([email protected]).

By adhering to these policies, we aim to build lasting trust with our customers and partners. Thank you for choosing Reallei for your health and wellness journey.